Begin With the End: The New Thought for Training

Tuesday, 12/4   |   1:30 pm – 2:30 pm   |   Room 202

Yin-shou Chang

Executive Vice President, Cathay Life Insurance Company


Taiwan’s insurance industry is facing multiple challenges of the big wave of FinTech, changing demographic structure, and the shift of core clients’ contact points. Establishing multi-dimensional capabilities of employees and effectively diffusing professional knowledge has become a key strategic direction of cultivating talent. 

In response, one organization launched the “FLIP” (Flexibility, Leadership, Intelligence, and Professionalism) talent development strategy. They accelerate knowledge expansion within the organization and strengthen employee adaptability by utilizing learning tools and innovative social learning platforms and extracting knowledge for microlearning materials. At the same time, they facilitate action learning, learning groups, and cross-company executive exchange events to broaden employees’ learning scope and cultivate a joint learning culture. In this session, learn how to successfully flip the talent development strategy through multiple dimensions of knowledge diffusion, enabling your organization to grow steadily and keep profiting under the challenges of the industry environment.

Cathay Life Insurance is the ATD 2018 BEST Award Winner.

With 25 years of experience in Cathay Life Insurance, Yinshou Chang is an expert in operation management, overseas market expansion, and business training. He has established an employee development system for overseas subsidiaries with fruitful results, and greatly increased the telemarketing team’s market share. As an executive vice president of the omni-channel marketing department, Chang is committed to lead the channel sales as they maintain a winning streak, simultaneously attaching great importance to employee development. He also undertakes student group insurance and fulfills corporate social responsibility, ensuring Cathay Life’s leading position in the insurance industry.