The Role of the Leader in Digital Transformation

Fons Trompenaars

Trompenaars Hampden-Turner, Netherlands
Founder and CEO

Innovation is the result of inclusion, diversity, and good leadership. If you lack one of these three points, you’re not innovative.
Boards and management are reflecting on the culture and subcultures of their organizations more than ever before. They are assessing whether issues exist, their underlying causes, and what actions can be taken to evolve their culture, including protecting those critical features that have served them well. Forward-thinking leaders have identified that a culture that supports innovation can be a differentiator when competing for customers and talent. While many organizations recognize the importance of digitization, most are struggling to achieve and deliver the business benefits. In today’s fast-paced world driven by digital and social best practices, digitalization involves not abandoning history and throwing away established core business and totally transferring to a new IT way of doing business but rather combining the strengths of both. Research evidence from our consulting practice reveals that leaders and managers find themselves up against numerous key dilemmas when seeking to digitize. By confronting these dilemmas and seeking effective reconciliations between their competing demands, organizations can embed new solutions that synergize older traditional business with the new worlds of IT.